Guarantee / Warranty

General rules of Guarantee/Warranty applied on all products listed on KISANeSTORE:
- If the product is damaged in transit, inform our helpdesk immediately and do not start using damaged product. You will get replacement of specific damaged part or whole product, depending on type of damage. Customer has to send photo of damaged product by WhatsApp or Email for immediate response. Minor damages are not liable for replacement.
- Product specification does not include color; actual color may vary with respect to displayed color on website.


Guarantee / Warranty of products are stated in following categories.
 
  • Seeds:
All Seeds listed on KISANeSTORE are original, branded & sourced from proper channel.
Guarantee / Warranty clause of these seeds are applicable as per stated by the producer on label of the packet.
The usage of this product is beyond our control. Therefore we do not accept any responsibility except the proper sourcing of the product.


 
  • Pesticides, Insecticide, Bio-Products, Certified Organic Products:

Warranty: The usage of this product is beyond our control.
Therefore we do not accept any responsibility except the proper sourcing of the product.
Read & follow instructions carefully as per printed on the label/leaflet/website before using this product.

Click here to see Organic Certificates of Nico Orgo
 

  • Fertilizers:
Warranty: The usage of this product is beyond our control.
Therefore we do not accept any responsibility except the proper sourcing of the product.
Read & follow instructions carefully as per printed on the label/leaflet/website before using this product.
 

 
  • Product model (SKU) name starting with KK (KisanKraft):
Warranty: 6 months on manufacturing defects only.
Warranty not applicable if:-
(1) Operation of product with incorrect fuel or lubricants,
(2) Incorrect usage of machine or misuse,
(3) Lack of maintenance,
(4) Negligence,
(5) Accident or physical damage,
(6) Repairs made by unauthorized parties and/or with unauthorized parts,
(7) Improper set up, adjustments, tampering or altered products
(8) Any other cause, not mentioned above
No Warranty on Electrical Motor / Electrical Parts Etc.



 
  • Solar charged battery spray pump:
20 Years: for Solar Panel.
6 Months: for Battery & Body.
Any other breakage due to rough handling is not covered in guarantee.


 
  • Solar Zatka – Fence Guard (Sun Agro Systems):
Full System Warranty: 1 Year.
Exide Battery Warranty: 6 Months.
Solar Panel Efficiency: 25 Years.
Warranty voids if seal is broken.
Warranty/Service/Repairs will be provided at Ahmedabad Factory, customer has to pay to & fro transportation.


 
  • Sun King (Greenlight Planet) Solar Products:
All Greenlight Planet products come with a 2 years limited replacement warranty, from the date of sale to end-user, only on manufacturing defects.
 
In case any Product sold to Customers are defective, the customers shall submit the defective pieces to VLE and the same shall be sent to Preferred Supplier. Upon inspection by Greenlight, if it is established that the Product is covered under warranty, defective units may either be replaced or repaired, at the sole discretion and cost of Greenlight.
 
The repaired or replaced Products will be sent back to the respective VLE's CSC location and Greenlight will bear the to and fro transportation charges subject to the condition that product gets covered under warranty.
 
In no event shall Greenlight be liable for defects or failures due to:
- Product being abused, damaged, altered or misused by any person or entity after title passes to Preferred Supplier and/or Customers; or
- Product or Product components that have experienced normal wear and tear due to regular usage.
 
For products out of warranty period, VLE will collect and forward defective units to Greenlight’s specified service center. A standard all-inclusive charge will be levied for Sun King products as per ongoing policies of Greenlight Planet. This rate may change from time to time. Greenlight will inform KISANeSTORE about the change in rate within a week once it is officially announced within Greenlight Planet. The cost of (one way) sending the products in this case will be borne by the end customer. The products will be returned to Customer on Greenlight's cost, which will be delivered to the respective VLE's CSC location.


 
  • LED Rechargeabe torches 5W, 10W & 56 LED:
Circuit Warranty: 12 months.
Battery Guarantee: 6 months.
(Farmer has to pay only postal charges upto Vadodara (to & for) in case of repairing)
(Any breakage due to rough handling is not covered in guarantee / warranty)
 

 
  • GSM Cell Phone Controller:
Mobitech: 1 Year full replacement Guarantee on all Mobitech models.

 
  • All other products are without Guarantee / Warranty:
Guarantee / Warranty is not at all applicable on the product other than listed above. But we will try our best to resolve the problem for the products which are not covered under Guarantee / Warranty.
 
  • Product model (SKU) name starting with FB (FARM BOY):
Guarantee / Warranty is not at all applicable for this product.